Tenant FAQ

We generally advise 2-4 weeks between paying the admin fee and moving into the property. This is depending on the credit checks and if there is any work needed on the property.

A guarantor is someone who is willing to act on your behalf for whatever reason you are unable to pay. They take on the responsibility of making sure that you (as a tenant) will upkeep the obligations of the Tenancy Agreement. A guarantor must either be a homeowner, or someone who is in fulltime employment 

Once your initial 6 Month Fixed Period has expired and you have started your Rolling Tenure, this simply means your Tenancy is now on a month by month basis. If you wish to leave and move out we require one months written notice.

We will need 1 months notice in writing either by email or letter. Rent must be paid up to date prior to the move out. The property must be left in a clean and tidy state with no debt on the gas and electric meters as this mat affect your bond.

A company called Homelet will handle the application process online. Once your report is complete, they will notify us of the results.

Following a 'pass' application, we will schedule a move-in appointment and a few days before the appointment, you will receive an email with the necessary documents and the tenancy agreement for digital signing.

Pets (such as cats & dogs etc) are generally allowed in our properties with the exception of upstairs flats and blocks of flats. There will be a £100 charge added to the bond. However, consent from the landlord is essential before acquiring a pet. Please speak to a member of staff if this applies to you

Yes. However, upon vacating the property it must be returned to neutral colours. Flooring must be discussed with us as all landlords are different.

If you are paying the remaining monies in cash, you will need the full amount with you on the day, however bacs payments are requested 48 hours prior to your appointment. Apart from that, there is nothing else you need to bring.

Yes, you need to pay a deposit. This is in place for protection of the property. The amount is the same equivalent to the rent, unless otherwise stated. It is held in the Deposit Protection Scheme (DPS) until the end of the tenancy.

If your issue is an emergency, please call the office (0191 370 1898) as calls are diverted to the Maintenance Department out of hours. 

Alternatively, if your issue can wait, just email us and we'll respond the next working day. Please go to our 'contact' page for full details.